SkyCode Labs

Support in FBM

Learn how the FBM support system works between your company and the SkyCode Labs team, how tickets are structured, and how support workflow helps track issues, requests, and follow-up clearly.

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Support Overview

Support is the structured communication channel between your company and our team

In FBM, the support area is designed for communication between the company using the platform and the SkyCode Labs support side. Instead of relying on scattered messages, the ticket system keeps requests, issues, and follow-up organized in one trackable workflow.

What to Learn Here

What the support area is responsible for
How company-to-SkyCode support flow works
Why ticket visibility matters
Which related areas to review next

Core Responsibility

What the support area is responsible for

Before using related modules, understand what the support layer represents inside the platform.

Communication

Support creates a formal communication channel

The support area gives the company a structured way to contact the SkyCode Labs team for platform-related questions, issues, and requests.

Tracking

Tickets make requests easier to follow

Instead of relying on scattered email or message history, the support ticket flow keeps each issue in a visible and trackable support record.

Escalation

Support aligns company admin and master admin workflow

This structure helps company-side users communicate with the master admin side in a cleaner way when reporting issues, asking questions, or requesting follow-up.

Practical Usage

How teams typically use support workflow

The support area becomes more useful when teams understand how it supports company-to-platform follow-up.

Common reasons companies open support tickets

Report a bug or unexpected behavior
Ask how a feature or workflow should be used
Request clarification about configuration or setup
Track follow-up with the SkyCode Labs team in one place

Why this matters operationally

When support is handled through a visible ticket workflow, both sides can follow the issue more clearly. That improves response quality, reduces confusion, and keeps the history of the request easier to review later.

Next Reading

Related areas you should review next

Support workflow makes more sense when you continue into the next connected areas.

Getting Started

Review Getting Started to understand the broader platform structure before opening support requests about workflow.

Go to Getting Started

Reports

Continue with Reports to understand how visibility and operational insight can help identify what needs support attention.

Go to Reports

Portal

Then review Portal to understand another customer-facing layer that companies may ask the SkyCode Labs team about during setup or follow-up.

Go to Portal